Refund, Return, Cancellation & Exchange Policy
Effective Date: 28 July 2026
At Tress Punjabi Ayurvedic Hair Oil, customer satisfaction is our priority. We are committed to delivering premium-quality Ayurvedic products.
If you are not completely satisfied with your purchase, please review our Refund, Return, Cancellation & Exchange Policy below.
Returns, Refunds, Cancellations & Exchanges
What We Will Do Together
Step 1: Raise Your Request
If you have received any of the following:
- Wrong product
- Damaged product
- Leaking product
- Expired product
- Missing product(s) from your order
Please raise a return or replacement request within 7 days of delivery.
For damaged, leaking, or missing products, kindly report the issue within 48 hours of delivery.
You can contact us through:
Customer Care: +91 98154 57552
Email: care@tresspunjabi.com
Please provide the following information:
- Order Number
- Full Name
- Mobile Number
- Clear photographs of the product
- Photographs of the parcel/package
- Unboxing video (recommended for faster verification and approval)
Step 2: Verification
Our support team will review your request within 2 working days.
If additional information is required, our team may contact you for further details.
Step 3: Pickup Arrangement
Once your request is approved, we will arrange a reverse pickup through our courier partner wherever the service is available.
Step 4: Self-Shipping If Reverse Pickup Is Not Available
If reverse pickup is unavailable in your location, you may be requested to self-ship the product using a reliable courier service.
After successful verification, the courier charges will be reimbursed where applicable.
Step 5: Inspection & Resolution
Once the returned product reaches our warehouse, it will undergo a quality inspection.
If the claim is found to be valid, we may process:
- Replacement
- Refund
- Exchange, subject to product availability
Under What Conditions Can I Return or Replace My Product?
You are eligible for a Return or Replacement if:
- The wrong product was delivered.
- The product was received damaged.
- The bottle was leaking upon delivery.
- An expired product was received.
- One or more products are missing from the order.
- The product was damaged during transit.
- A manufacturing defect was found before use.
Under What Conditions Will Return or Replacement Requests Not Be Accepted?
Return or replacement requests will not be accepted if:
- The product has been opened or used.
- The product seal has been broken or tampered with.
- The original packaging, label, or carton is missing.
- The request is raised more than 7 days after delivery.
- A damaged or missing product is reported more than 48 hours after delivery.
- The product was damaged due to improper storage or misuse by the customer.
- The request is based solely on dissatisfaction with personal results, as Ayurvedic product results may vary from person to person depending on hair type, scalp condition, genetics, lifestyle, and consistency of use.
How Are Returns Processed?
After your return request is approved:
- Reverse pickup will generally be scheduled within 3–7 business days.
- Once the product reaches our warehouse, our quality control team will inspect it.
- After successful verification, your replacement or refund will be initiated.
Can I Cancel My Order?
Yes.
Orders can be cancelled only before they are dispatched from our warehouse.
Once an order has been shipped, it cannot be cancelled.
To cancel your order, please contact our customer support team as soon as possible.
For prepaid cancelled orders, the refund will be initiated to the original payment method.
Exchange Policy
Exchange requests are accepted only in the following situations:
- Wrong product delivered.
- Product received damaged or leaking.
- Manufacturing defect identified.
Exchange is subject to product availability.
Refund Policy
How Will I Receive My Refund?
Prepaid Orders
Approved refunds will be credited to the original payment method, including:
- Credit Card
- Debit Card
- UPI
- Net Banking
- Wallet
- Other eligible payment methods
Cash on Delivery (COD) Orders
Refunds for COD orders will be processed through Bank Transfer or UPI after receiving the customer’s required bank account or UPI details.
How Long Does It Take to Receive a Refund?
- Cancelled prepaid orders: 5–7 business days
- Approved returned products: 7–10 business days after successful quality inspection
The actual credit time may vary depending on your bank, payment gateway, or payment provider.
Can I Return Part of My Order?
Yes.
If your order contains multiple products, you may return only the eligible product(s) that meet the requirements of our return policy.
Non-Returnable Products
The following products are not eligible for return:
- Opened or used products.
- Products without their original packaging.
- Products with broken or tampered safety seals.
- Products damaged due to misuse or improper storage.
- Products purchased under special clearance or promotional offers, unless the product was received damaged or incorrect.
Important Note
Our products are made using carefully selected Ayurvedic herbs and natural oils.
Individual results may vary depending on factors such as:
- Hair type
- Scalp condition
- Genetics
- Diet
- Lifestyle
- Regularity and consistency of use
Therefore, refunds or replacements cannot be provided solely because the expected results were not achieved.
Contact Us
Tress Punjabi Ayurvedic Hair Oil
Website: www.tresspunjabi.com
Customer Care: +91 98154 57552
Email: care@tresspunjabi.com