Effective Date: 28 July 2026
Welcome to Tress Punjabi Ayurvedic Hair Oil.
At www.tresspunjabi.com, we are committed to delivering your orders safely, securely, and on time. Please read our Shipping Policy to understand how we process and deliver your orders.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation or order verification.
- Orders are processed from Monday to Saturday, excluding public holidays.
- Orders placed after business hours, on Sundays, or on public holidays will be processed on the next working day.
- During festivals, sales, or high-demand periods, processing times may be slightly longer.
Domestic Shipping (Within India)
We currently deliver across India through trusted courier partners.
Estimated Delivery Time
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote & Rural Areas: 5–10 business days
Delivery timelines are estimates and may vary depending on courier availability, weather conditions, natural calamities, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before payment.
From time to time, we may offer:
- Free Shipping Offers
- Promotional Shipping Discounts
- Limited-Time Delivery Offers
Any such offers will be clearly mentioned on our website.
International Shipping
We are currently working on expanding our services globally.
At present, international shipping may be available only for selected countries. If you wish to place an international order, please contact us before placing your order.
Customer Care: +91 98154 57552
Email: care@tresspunjabi.com
- International customers are responsible for any customs duties, import taxes, VAT, or other local charges imposed by their country’s customs authorities.
- Delivery timelines may vary depending on the destination country and customs clearance procedures.
Order Tracking
Once your order has been shipped, you may receive:
- Shipping Confirmation Email
- SMS, where applicable
- Tracking Number
- Courier Partner Details
You can track your shipment using the tracking link provided through email or SMS.
If you have not received your tracking information within 48 hours after dispatch, please contact our customer support team.
Delivery Attempts
Our courier partners will generally make 2–3 delivery attempts.
If delivery is unsuccessful due to:
- Customer being unavailable
- Incorrect shipping address
- Incorrect contact number
- Customer refusing delivery
the shipment may be returned to us.
In such cases, additional shipping charges may apply for re-dispatch.
Incorrect Shipping Address
Please ensure that your shipping address, PIN code, and contact number are accurate and complete before placing your order.
Tress Punjabi Ayurvedic Hair Oil will not be responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided by the customer.
Delayed Deliveries
While we strive to deliver orders within the estimated timelines, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Political disturbances
- Transport disruptions
- Courier network issues
- Government restrictions
- High order volumes during festive seasons
- Other circumstances beyond our reasonable control
We appreciate your patience and understanding in such situations.
Damaged or Tampered Packages
If your package appears to be:
- Damaged
- Leaking
- Opened
- Tampered with
please follow these steps:
- Do not use the product.
- Take clear photographs of the package and product.
- Record an unboxing video, if possible.
- Contact us within 48 hours of delivery.
Our team will review the issue and assist you with a replacement or refund in accordance with our Refund, Return, Cancellation & Exchange Policy.
Missing Orders
If your tracking status shows “Delivered” but you have not received the package:
- Contact us within 48 hours.
- We will coordinate with the courier partner to investigate the issue.
Please provide your order number and tracking details when contacting our support team.
Multiple Product Orders
If your order contains multiple products, the items may be shipped:
- Together, or
- Separately
depending on product availability and warehouse logistics.
You will receive separate tracking details for each shipment, where applicable.
Cash on Delivery (COD)
Cash on Delivery (COD) may be available for selected PIN codes across India.
For certain high-value orders, our team may contact you for order confirmation before dispatch.
We reserve the right to cancel COD orders that cannot be successfully verified.
Refused Deliveries
If a customer refuses delivery without a valid reason, future Cash on Delivery orders may not be accepted.
Repeated refused deliveries may result in:
- Order cancellation
- Restrictions on future COD orders
- Other appropriate account or order restrictions
Shipping Restrictions
We currently ship only to locations that are serviceable by our courier partners.
In rare cases where a location is not serviceable, our customer support team will contact you to:
- Arrange an alternative delivery solution, where possible, or
- Process a refund, where applicable.
Need Assistance?
If you have any questions or concerns regarding shipping or delivery, please contact us:
Tress Punjabi Ayurvedic Hair Oil
Website: www.tresspunjabi.com
Customer Care: +91 98154 57552
Email: care@tresspunjabi.com
Our support team is always happy to assist you.